Community Connections (Built for Billing, Ready for Redesign: Reimagining Primary Care Around User Experience

What if primary care were designed to create a memorable positive experience for people?

Most primary care practices weren't designed around the human experience. They evolved around billing rules and throughput demands. As consumer expectations rise and patients want care to be convenient, accessible, and human-centered, experience is no longer optional. Great experience is the antidote to clinician burnout and could be the difference between a patient seeking treatment early or avoiding care until it's too late.

MHVC is bringing experience design firm, The Experience Lab, to St. Louis for an immersive, one-of-a-kind workshop designed to spark and guide new possibilities for transforming culture and Experience for team members, providers, patients, and guests. Join us on June 24th for an immersive exploration of the frameworks, principles, and methods at the heart of creating a more human health care experience!

This is a can't-miss event for clinicians and health care executives!

Community Connections is an event series designed for the region’s health care stakeholders to build relationships and exchange perspectives, while amplifying the voice of primary care clinicians to community leaders. Each event focuses on a timely topic related to primary care where attendees learn from experts and trade ideas with community members.

1. Review the strategies of exemplary organizations that lead and intentionally design around user experience and be able to identify how these strategies can be applied in primary care settings.
2. Be equipped to apply an experience oriented decision-making framework to evaluate and inform their organizational strategy and/or day-to-day health care delivery decisions.
3. Demonstrate the ability to shift perspective by applying techniques that enable them to identify important factors that influence the experiences of others.
4. Utilize storytelling techniques to communicate and reinforce experience-centered strategies, including practicing story gathering and telling with their peers.
5. Recognize that creating memorable moments is crucial to influencing experience and will develop actionable strategies to create positive moments in their daily practice.

Built for Billing, Ready for Redesign: Reimagining Primary Care Around User Experience

Wednesday, June 24^th, 2026 7:15 - 11:15 AM CT | Register Online (Free)

Our health care system is engineered for efficiency, not human experience. It doesn't have to be this way.

Join clinicians and regional health care leaders for an immersive event exploring how experience design can transform primary care for clinicians, staff, patients, and communities. Through interactive discussion and guided activities curated by The Experience Lab, attendees will learn practical frameworks and strategies for creating more human-centered, accessible and engaging environments that enhance patient experience while helping reduce clinician burnout. Part of MHVC's Community Connections series, this session brings together clinicians, health care executives, employers, and community stakeholders to exchange ideas and explore new approaches to improving the primary care experience.

Accreditation
This activity has been planned and implemented in accordance with the accreditation requirements and policies of the Accreditation Council for Continuing Medical Education (ACCME) through the joint providership of Saint Louis University School of Medicine and Missouri Health Value Collaborative.  Saint Louis University School of Medicine is accredited by the ACCME to provide continuing medical education for physicians.

Credit Designation
Saint Louis University School of Medicine designates this live activity for a maximum of 3.25 AMA PRA Category 1 Credits™. Physicians should only claim credit commensurate with the extent of their participation in the activity.

Saint Louis University School of Medicine will provide Other learner certificates (APPs, nurses, and other types of learners).  The certificate will state that the activity was designated for 3.25 AMA PRA Category 1 Credits™.  Follow your board's requirements for reciprocal CE credits.

Mitigation of Relevant Financial Relationships

Saint Louis University School of Medicine adheres to the ACCME’s Standards for Integrity and Independence in Accredited Continuing Education. Any individuals in a position to control the content of a CE activity, including faculty, planners, reviewers or others are required to disclose all relevant financial relationships with ineligible entities (commercial interests). All relevant conflicts of interest have been mitigated prior to the commencement of the activity.

Member Information

Role in activity

Nature of Relationship(s) / Name of Ineligible Company(s)

Marie Philipneri, MD, PhD
Professor of Internal Medicine/Nephrology
Saint Louis University School of Medicine

CME Accrediting Director

Grant or research support-Mineralys (Relationship has ended)

Amanda Sain
Continuing Medical Education Program Director
Saint Louis University School of Medicine

CME Program Director

Nothing to disclose

Kelsi Hannan, PhD
Director, Research & Analytics
Midwest Health Initiative

Course Director, Planning Committee

Eric S. Armbrecht, PhD
Professor, Department of Health and Clinical Outcomes Research
Professor, Department of Internal Medicine, Saint Louis University School of Medicine; Department of Health Management and Policy, College for Public Health and Social Justice

Planning Committee

Laurel Pickering, MPH
President & CEO
Midwest Health Initiative

Planning Committee

Justin Powless, Other
Operations Manager
Midwest Health Initiative

Planning Committee

Wednesday, June 24, 2026